My daughter has an iPad mini. It is a second-hand one given very graciously by a friend when his daughter outgrew it.
My daughter has taken good care of this iPad, an astonishing thing given her age and the number of second and third hand iOS devices she had accidentally destroyed when younger.
She loves it and she had a lot of precious things in her iCloud account.
The other day, Apple locked her out of her iCloud account and her iPad. We don’t know why. The Apple support people don’t know why. I think it may have to do with when I modernized my AppleID to use an email address, which is what the iTunes account on the iPad is registered to.
My daughter knows her account name. She knows her password. She did not forget either one. She did not lose her device. She did not do anything to trigger the Apple ID issue. The only thing we know is that it happened at roughly the same time the ApplePay person told me to update my AppleID. It may be related. It may not be.
She set up this Apple ID on her own around 2010 or so, when she was quite small and listening to her Mom, who said don’t give out personal information, she made up a birthday and answers to the security questions. 8 years later, she does not know that information and there’s no way for us to guess it.
Despite the fact that she owns the iPad, has the physical iPad, knows her id, and knows her password, there is no way for her to ever use the iPad again because we do not have a receipt for the iPad, nor does the kind gentleman who gave her the iPad. The Apple Store does not provide access to records from that far back, roughly 7 years ago. Also, her email provider deleted the account about 3-4 years ago and is no longer allowing email signups.
What’s more, Apple will not unlock her iCloud account to get all those drawings and letters she put there for “safety” even though she has never forgotten her password.
We dug up a previous iPad with a cracked screen that used the same iCloud account, and for which I did have the receipt. That was insufficient for Apple to unlock her device or to let her back into iCloud, even though both devices use the same account and both are physically in our possession.
My daughter is the owner of a brick, which is not getting replaced.
Update: Just for the lawls. I don’t know why it says Weds, Dec 31. This is the older mini with the cracked screen that I had the receipt for.